Understanding Unitil: Power Outages, Reliability, and Customer Support in New Hampshire

Unitil plays a crucial role in keeping the lights on for thousands of New Hampshire residents. As a key utility provider, Unitil faces unique challenges, including unexpected outages and incidents caused by both natural events and wildlife encounters. This article examines recent disruptions, customer care strategies, and steps Unitil takes to ensure a speedy recovery when the power goes out.

The Realities of Power Outages in New Hampshire

In May 2025, roughly 18,000 Unitil customers on the Seacoast experienced an unexpected blackout. The cause? A squirrel interfered with a local substation, leading to a widespread outage. According to a WMUR report, power was restored within 90 minutes thanks to quick action from Unitil crews. This incident highlights the unpredictable nature of utility management and the importance of rapid response by utility companies.

Outages can also occur due to storms or infrastructure failures. In every case, Unitil advises customers to report power loss at least once daily until service returns. The company also provides real-time outage maps to help residents stay informed and prepared.

Staying Prepared and Connected

Utility outages can pose risks for families and businesses. Unitil recommends that customers:

• Keep flashlights, batteries, and mobile chargers on hand.
• Regularly review safety plans with all household members.
• Report outages promptly using the Unitil customer service hotline: 1-888-301-7700.

Staying updated through official channels ensures you receive accurate restoration timelines and safety advice. It also helps crews prioritize and resolve situations efficiently.

Community Safety and Counterfeit Concerns

Beyond power concerns, staying alert to local happenings is important for all Seacoast residents. For example, a recent police alert warned businesses about counterfeit $100 bills being circulated in the area. While this does not directly impact Unitil's work, it impacts customer security and highlights the importance of trusting local news and authorities. Remember to always verify large transactions and report suspicious activity to law enforcement.

Supporting Local Businesses and Households

Power reliability is essential for small businesses and families alike. When disruptions occur, whether due to wildlife or weather, prompt communication and clear safety procedures are key. As seen in Navasota, Texas, where businesses faced similar challenges, resilience often comes down to preparation and community cooperation.

Conclusion: Trusting Unitil for Reliable Service

Unitil remains committed to providing safe and dependable energy services throughout New Hampshire. While unexpected incidents like wildlife encounters can occur, rapid response and clear communication make all the difference. Stay connected, stay prepared, and rely on official resources for up-to-date information.

If you experience an outage, take action and contact Unitil directly. For updates on power status, check the official outage map or local news channels. By working together, we can ensure a more resilient and informed community.